INSIGHTS IN ACTION
Empowering Innovative Workforce Performance and Payer Success
Blog
Take a quick read through our helpful and insightful posts where we turn the everyday hurdles payers face into simple, useful takeaways for your team. Whether it’s smarter staffing ideas or friendlier member support tips, you’ll find easy wins you can put to work right away.
Upcoming Events
Meet us where healthcare innovation happens. Throughout 2025, InsightPro is bringing insights to life through hands-on sessions and forward-thinking discussions at conferences across the country. We’d love to connect in person – see what’s on the calendar and save your spot.
Rethinking First-Call Resolutions: A Roadmap to Excellence for CSRs
First-call resolution (FCR) is a key metric for measuring success in the healthcare industry. It reflects how well an organization can address a member’s issue during their first interaction. When FCR is achieved, follow-ups become unnecessary, saving time for both...
SIIA National Conference 2025
SIIA National Conference 2025 October 12 - 14 in Phenoix, ArizonaThe SIIA 2025 National Conference, held from October 12–14 at the JW Marriott Desert Ridge in Phoenix, was a powerful convergence of industry focus and momentum. Booth 715 served as the MDI NetworX hub...
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