by ashwinp@mdinetworx.com | Apr 17, 2025 | Blog, Contact Center, Contact Center Feature, CSR
First-call resolution (FCR) is a key metric for measuring success in the healthcare industry. It reflects how well an organization can address a member’s issue during their first interaction. When FCR is achieved, follow-ups become unnecessary, saving time for both...
by ashwinp@mdinetworx.com | Jan 7, 2025 | AI/ML, Blog, Capacity Planning, Quality Assurance
Artificial intelligence (AI) technologies in healthcare quality assurance are transforming traditional approaches, shifting from static processes to agile, dynamic, and data-driven methodologies. With the ability to perform complex calculations on large data volumes,...
by ashwinp@mdinetworx.com | Sep 10, 2024 | Blog, Contact Center Feature
In today’s fast-evolving healthcare environment, contact centers are at the heart of patient engagement, serving as the critical link between healthcare providers and their membership. Traditional ways of managing contact center operations are increasingly inadequate...
by ashwinp@mdinetworx.com | Sep 10, 2024 | Blog, Contact Center Feature
The contact center is progressively playing a significant role in the provision of efficient and smooth relations with members in today’s healthcare. One measure that commonly defines the success of such functions is First Call Resolution (FCR). In simple terms,...
by ashwinp@mdinetworx.com | Sep 2, 2024 | Blog, Contact Center Feature
The member’s expectations from healthcare have never been so high, and in an attempt to meet such demands, healthcare service providers are quickly extending their scope by partnering with AI. Rather than being a trending buzzword, AI is intrinsically changing...
