Improving First Call Resolution and Reducing Costs within Contact Centers
The contact center is progressively playing a significant role in the provision of efficient and smooth relations with members in today’s healthcare. One measure that commonly defines the success of such functions is First Call Resolution (FCR). In simple terms,...
Transforming Customer Service: The AI Revolution in Contact Centers
The member’s expectations from healthcare have never been so high, and in an attempt to meet such demands, healthcare service providers are quickly extending their scope by partnering with AI. Rather than being a trending buzzword, AI is intrinsically changing...
The Imperative of Modernizing Contact Center Systems for Enhanced Customer Experience
The expectations of patients in today’s healthcare have never been higher. The changes involved in properly transitioning to patient-centered care have made one thing absolutely clear: legacy contact center systems no longer suffice. Not only does outdated...