View Call Highlights
This tool provides insights into call trends, common issues, and opportunities for process improvement by leveraging reporting and analytics. It can also be used to provide documentation and support resources to help new users understand how to interpret and act upon...
Training Need Analysis
Advanced outlier detection is used to pinpoint training gaps and identify candidates requiring additional training. Because it is powered by machine learning, our tool also provides dynamic ramp-up plans that can be adapted on a weekly/monthly basis for continuous...
Search Transaction
Users are able add metadata or annotations to search records, helping users find relevant calls more efficiently. Filters can then be configured to search by different options such as date, call reason, etc. This efficient access to critical information not only aids...