daziumdesign@gmail.com, Author at InsightPro

Block User

by daziumdesign@gmail.com | May 1, 2024 | Block User, Contact Center Feature, Workload Organization

This heightened level of oversight enforces strict adherence to established quality standards to prevent customer grievances. It also significantly enhances call management within workflows, minimizing errors and ensuring accurate...

Work Distribution

by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Work Distribution, Workforce Strategy

After records/documents are ingested via API or Service into the Queue(s), there are two basic ways of distributing them: Manual Distribution Based on ResourceUsers pick what they want to work on from any assigned work Queues. There are two variations, depending on...

Auto Triaging / Deep Learning

by daziumdesign@gmail.com | May 1, 2024 | Auto Triaging and Deep Learning, Claims Feature, Workload Organization

Pre-Processing (Prepare) – All data undergoes preparation to improve its quality and suitability. The pre-processing step eliminates undesirable elements and enhances essential aspects of images, making them more compatible with AI processing. Tasks include...

Inventory Management

by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Inventory Management, Workload Organization

Inventory gets automatically tracked across its entire lifestyle, spanning from creation to disposition. Managers can then categorize ongoing tasks into age brackets like 15+ or 30+ days, identifying potential roadblocks, facilitating reallocation of volume, and...

Target Management

by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Management Tools, Target Management

Our data-driven precision provides customized efficiency and tailored productivity goals to optimize resource-specific targets and enhance operational...