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An integrated workforce platform powered by AI and machine learning. See all solutions.

Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions

Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

PLATFORM CAPABILITIES

Accuracy and Analytics
Management Tools
Workforce Strategy
Workload Organization
   
   
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pay for itself in
the first year.
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Our integrated solutions are designed to help you get more done. See all features.

Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Robust error feedback, rebuttal workflow, and error trend analysis.

Contact Center
Features

Improve First Call Resolution, call history and cross-department integration.

Call Reason

by | May 2, 2024 | Call Reason, Contact Center Feature, Management Tools

CSRs are prompted to select the appropriate call reason when they initiate or receive a call by selecting from a list of dynamic call reasons based on whether the caller is a member or provider. Call handling procedures and workflows can then be improved based on regular feedback and improvement recommendations from this tool.