by ashwinp@mdinetworx.com | Sep 2, 2024 | Blog, Contact Center Feature
The member’s expectations from healthcare have never been so high, and in an attempt to meet such demands, healthcare service providers are quickly extending their scope by partnering with AI. Rather than being a trending buzzword, AI is intrinsically changing...
by ashwinp@mdinetworx.com | Aug 28, 2024 | Blog, Contact Center Feature
The expectations of patients in today’s healthcare have never been higher. The changes involved in properly transitioning to patient-centered care have made one thing absolutely clear: legacy contact center systems no longer suffice. Not only does outdated...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, User Management, Workforce Strategy
This functionality enables the establishment of groups, assignment of users, and definition of access privileges in order to eliminate change requests and labor-intensive manual adjustments. The intuitive nature of our tool enhances administrative efficiency and...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Work Summary, Workforce Strategy
Using performance tracking and message notifications, CSRs experience enhanced accountability, improved workflows and streamlined communications. This helps your team stay on track and informed at an individual level, benefiting your organization at a team...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools, View Call Highlights
This tool provides insights into call trends, common issues, and opportunities for process improvement by leveraging reporting and analytics. It can also be used to provide documentation and support resources to help new users understand how to interpret and act upon...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools, Training Need Analysis
Advanced outlier detection is used to pinpoint training gaps and identify candidates requiring additional training. Because it is powered by machine learning, our tool also provides dynamic ramp-up plans that can be adapted on a weekly/monthly basis for continuous...