by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools, View Call Highlights
This tool provides insights into call trends, common issues, and opportunities for process improvement by leveraging reporting and analytics. It can also be used to provide documentation and support resources to help new users understand how to interpret and act upon...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools, Training Need Analysis
Advanced outlier detection is used to pinpoint training gaps and identify candidates requiring additional training. Because it is powered by machine learning, our tool also provides dynamic ramp-up plans that can be adapted on a weekly/monthly basis for continuous...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Search Transaction, Workload Organization
Users are able add metadata or annotations to search records, helping users find relevant calls more efficiently. Filters can then be configured to search by different options such as date, call reason, etc. This efficient access to critical information not only aids...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Real-time Warning and Notifications, Workload Organization
By ensuring that CSRs have instant access to critical information, this feature empowers users to provide accurate and reliable assistance to enhance customer satisfaction and reduce grievances. It also serves as a means of communication and aids in the...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools, Real-time Query Resolution / SME Support
This tool provides human-like interactions, creating a more engaging and personalized user experience. It also seamlessly integrates tribal knowledge and subject matter expertise so that queries are addressed with the highest accuracy and precision possible. Using our...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Quick Reference/Actions/Views, Workforce Strategy
This well-designed information system empowers CSRs to provide excellent service, resolve inquiries efficiently, and collaborate effectively with other departments when needed. Our information system also integrates seamlessly with your CRM or case management system...
