by ashwinp@mdinetworx.com | Apr 17, 2025 | Blog, Contact Center, Contact Center Feature, CSR
First-call resolution (FCR) is a key metric for measuring success in the healthcare industry. It reflects how well an organization can address a member’s issue during their first interaction. When FCR is achieved, follow-ups become unnecessary, saving time for both...
by daziumdesign@gmail.com | Sep 17, 2023 | Blog, Claims, Contact Center, CSR
The healthcare landscape in the United States underwent a significant transformation with the passage of the No Surprises Act in 2022. While this act brought much-needed relief to patients, it also introduced unexpected challenges for healthcare providers and payers....
by daziumdesign@gmail.com | Sep 17, 2023 | Blog, Contact Center, CSR
Clear communication between patients and healthcare professionals is vital in today’s dynamic healthcare environment to deliver high-quality care and guarantee a positive patient experience. To facilitate this connection, provider call services, enhanced by...
