by daziumdesign@gmail.com | May 2, 2024 | Call Reason, Contact Center Feature, Management Tools
CSRs are prompted to select the appropriate call reason when they initiate or receive a call by selecting from a list of dynamic call reasons based on whether the caller is a member or provider. Call handling procedures and workflows can then be improved based on...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Management Tools, Target Management
Our data-driven precision provides customized efficiency and tailored productivity goals to optimize resource-specific targets and enhance operational...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Management Tools, Real-time Query Resolution
This dynamic assistant combines natural language-based AI with Machine Learning to provide prompt answers, replicating human conversational patterns to engage users naturally. By pairing its extensive knowledge base with a collaborative approach with human subject...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Management Tools, Training Need Analysis
Our dynamic ramp-up plans adapt weekly or monthly, enhancing training effectiveness with ongoing benchmark updates. Using these in-depth analytics to assess trainee performance pre and post-training, users are provided with valuable insights for data-driven evaluation...
by daziumdesign@gmail.com | May 1, 2024 | Block User, Claims Feature, Management Tools
Users can fine-tune this threshold to align with specific quality control standards, ensuring that claims with excessive errors are intercepted for rectification before further processing. This ensures data accuracy, quality, and proactive error management, ultimately...
by daziumdesign@gmail.com | Apr 30, 2024 | Management Tools, QA Feature, Real-time Error Feedback
Using automatic notifications and real-time feedback mechanisms, precision and accuracy are amplified throughout the auditing process like never before. The data collected through this real-time feedback is then analyzed to identify trends and patterns in error...
