Real-time Warning and Notifications
By ensuring that CSRs have instant access to critical information, this feature empowers users to provide accurate and reliable assistance to enhance customer satisfaction and reduce grievances. It also serves as a means of communication and aids in the...
Call Kick-off
This feature captures contact information and facilitates the comprehensive documentation of calls, ensuring that all relevant details are recorded and easily accessible. CSRs also have the ability to search for a member based on their information, streamlining the...
Block User
This heightened level of oversight enforces strict adherence to established quality standards to prevent customer grievances. It also significantly enhances call management within workflows, minimizing errors and ensuring accurate...
Auto Triaging / Deep Learning
Pre-Processing (Prepare) – All data undergoes preparation to improve its quality and suitability. The pre-processing step eliminates undesirable elements and enhances essential aspects of images, making them more compatible with AI processing. Tasks include...