SMART SOLUTIONS, POWERFUL RESULTS
Access Remote Monitoring tools to Optimize Employee Productivity and Performance
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CLAIMS MANAGEMENT
Simplify claims management through inventory tracking, auto task assignment, KPI monitoring, streamlined production planning, and comprehensive KPI dashboard insights.
- KPI Based Dashboards
- Training Need Analysis
- Production Planning & Control
- Production Forecasting
- Inventory Management
- Activity Tracker
- Work Distribution
- Target Management
- Idle Time and Break Tracking
- Real-Time Notifications
- Block User
- Check Run and Stop Loss
- User Management
QUALITY ASSURANCE
Enhance quality with diverse sampling, capacity forecasting, rule-based audits, multi-level audit and rebuttal workflows, and comprehensive KPI dashboards with analytics.
- KPI Based Dashboards
- Training Need Analysis
- Work Distribution
- Criteria based Audit
- Audit the Auditor
- Real-time Error Feedback
- Query Resolution / SME Support
- Rebuttal Management
- User Management
- Error Trend Analysis
- Capacity Planning
- Inventory Management
- Sampling
CONTACT CENTER (CSR)
Boost customer service efficiency with Quick Views, Quick Actions, and integrated workflows to improve FCR, reduce AHT, and minimize ACW.
- Block User
- Call Reason
- Efficient Workflow
- Call Kick-off
- General Notes
- HIPAA Verification
- Idle Time and Break Tracking
- KPI Dashboards
- Member Landing Page
- Quick Reference
- Real-time Query Resolution
- Real-time Warnings
- Search Transaction
- Training Need Analysis
- View Call Highlights
- Work Summary
- User Management
ENTERPRISE
Achieve a competitive advantage by integrating diverse modules such as claims, correspondence, and customer care with customized workflows, third-party integrations, advanced analytics, and real-time reporting.
We will collaborate with you to create a personalized and tailored SaaS pricing model that aligns precisely with your specific requirements and preferences.
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