An integrated workforce platform powered by AI and machine learning. See all solutions.

Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions

Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

Proven it will
pay for itself in
the first year.

Our integrated solutions are designed to help you get more done. See all features.

Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Robust error feedback, rebuttal workflow, and error trend analysis.

Contact Center
Features

Improve First Call Resolution, call history and cross-department integration.

Accuracy and Analytics

Elevate precision in healthcare operations with enhanced accuracy. Employ advanced measures to minimize errors, ensuring higher-quality outcomes.

Utilizing InsightPro results in heightened accuracy in data analysis and interpretation.

InsightPro contributes to reduced error margins and enhanced decision-making precision.

Expect more refined and accurate reporting with InsightPro’s meticulous data processing capabilities.

Dashboards

Gain insights into workforce performance and productivity trends at a glance. Kickstart your operational efficiency and productivity analysis with all the essential information at your fingertips.

Evaluate work patterns, offer guidance, and minimize distractions for improved productivity and behaviors.

Comprehend app and website trends, ensuring streamlined processes and protocol adherence.

InsightPro consolidates KPIs into analytical dashboards, enhancing quality and managing training effectively.

Utilize data analytics for productivity enhancement, ensuring application adherence and effective monitoring.

Real-time Workforce Monitoring

Effortlessly observe team activities as they happen, ensuring productive work routines. Instantly gauge user availability for interruptions, promoting task-focused interactions. Visualize usage patterns via individual or group-based computer charts.

  • With Seamless Availability Check, you can identify real-time user availability for work tasks, minimizing disruptions in healthcare workflows and communication.
  • Proactive Break Management involves regular activity monitoring to promote breaks and reasonable work hours, preventing burnout among healthcare professionals.
  • Customize Information Display to show personalized details like user names, applications, URLs, and usage duration, offering specialized insights for healthcare operations.
  • Visualize Work Patterns through charts that analyze computer usage by individuals or groups, enhancing healthcare team coordination and optimizing task allocation.

Real-time Activity Monitoring enables instant viewing of team members’ activities to ensure healthy work patterns within the healthcare context and verify compliance.

KPI Dashboards

KPI Dashboards

Through immediate KPIs, supervisors and managers can swiftly identify areas that require attention and immediately take action. These dashboards offer a level of visibility and control that is crucial for improving operational management and excellence. Overall, this...

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Idle Time and Break Tracking

Idle Time and Break Tracking

By providing real-time insights into idle time and break patterns, this feature helps facilitate informed decision-making about workforce management and resource usage. In return, this improves productivity and fosters a balanced work environment by ensuring that...

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Idle Time and Break Tracking

Idle Time and Break Tracking

This tool allows users to effortlessly categorize tasks as productive or non-productive activities, monitoring time disruptions and resource utilization. Based on these findings, tailor-made suggestions for refining time management practices are provided in order to...

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KPI-based Dashboards

KPI-based Dashboards

These actionable dashboards elevate operational excellence by delivering heightened visibility and control to enhance operations management, enabling proactive decision-making, optimizing performance, and adhering to SLA standards. Executive Dashboards - Drive process...

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Sampling

Sampling

This automated sampling tool uses rules to focus on specific factors, refining operational efficiency and frameworks. Dashboards are provided to display a visual representation of sampling outcomes, showing efficient versus non-efficient sampling rules and techniques....

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Criteria-based Audit

Criteria-based Audit

Instead of the traditional pass/fail approach where samples are marked as either compliant or non-compliant, Criteria-based Audit is customizable and assigns points based on the degree of compliance with each criterion. By conducting audits at this granular level,...

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Audit the Auditor

Audit the Auditor

By subjecting auditors to their own audits, objectivity is enhanced and the refinement of auditing techniques is encouraged. This iterative approach refines quality standards and amplifies accuracy, fostering a culture of continual refinement and excellence.

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KPI-based Dashboards

KPI-based Dashboards

Executive DashboardsDrive process efficiency, streamline operations, identify trends, and enhance overall performance through the insightful assessment of inventory, production, productivity, and accuracy reports. Supervisor DashboardsPinpoint over or under-utilized...

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Error Trend Analysis

Error Trend Analysis

Users are then strategically equipped to update guidelines, provide additional training, and/or implement new tools and technologies to mitigate these detected errors. By proactively addressing errors, users are ensured that service level agreements are consistently...

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