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An integrated workforce analytics platform powered by AI and machine learning.
Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions
Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

Proven it will
pay for itself in
the first year.
Our integrated workspaces are designed to help you get more done, faster.
Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Improve First Call Resolution, call history and cross-department integration.

Contact Center
Features

Robust error feedback, rebuttal workflow, and error trend analysis.

These actionable dashboards elevate operational excellence by delivering heightened visibility and control to enhance operations management, enabling proactive decision-making, optimizing performance, and adhering to SLA standards.

  • Executive Dashboards – Drive process efficiency, streamline operations, identify trends, and enhance overall performance through the insightful assessment of inventory, production, productivity, and accuracy reports.
  • Supervisor Dashboards – Pinpoint over or under-utilized individuals and teams in order to make adjustments for balancing workloads, addressing staffing concerns, and optimizing resources.
  • Personal Examiner Dashboards – Examine personal performance with insights pinpointing productivity and focus influencers that identify supportive and hindering aspects of practical work. Act upon suggestions for improvement in quality and accuracy of work.
  • Manager Insights (Team Productivity) Dashboards – Acquire insights into monthly productivity fluctuations among teams across diverse locations or processes, enabling optimized resource allocation and enhanced performance management.
  • InsightPro AI Assistant Efficiency Dashboards – Measuring the effectiveness of AI expertise in answering queries accurately and finalizing the queries sent to SMEs for resolution.
  • Process KPI Dashboards – Display health of processes and highlight outliers related to key KPIs – TAT, productivity, accuracy, volume, etc. This streamlines intricate decisions through prompt data analysis, effortlessly allowing users to oversee and improve process health with ease, strengthen forecasting and process management capabilities.
  • Productivity Dashboards – Get insights on the productivity trend for all your resources. This helps you manage the workload of teams, identifying the training and ramp-up plan needed for individuals and teams.