GET IT RIGHT THE FIRST TIME
Our AI-Enhanced Contact Center Enhances First Call Resolution (FCR) Dramatically
A winning formula that combines contact management and cross-departmental collaboration with easy access to personalized call history.
EVERYTHING YOU NEED, ALL IN ONE PLACE
Integrated Workspaces Designed to Get More Done. Faster.
Dramatically accelerate productivity with quick links, call history, and demographic information right at your fingertips.
Instant Member Insight
Improve customer service with easy access to comprehensive data for members and their dependents.
Integrated Quick Links
Empower member query resolution by seamlessly connecting with your most-used applications.
Access to Call History
Deliver a personalized customer experience by searching for valuable insights from past interactions.
InsightPro equips customer service teams with the power to continuously improve outcomes using constant process monitoring and training.
RESPOND, RESOLVE, REPEAT
Easily Find Member Data in Call Highlights for Quick Call Resolution
With comprehensive historical call logs and informative highlights, you can swiftly resolve queries and then move onto the next question.
Configurable and Adaptable Workflows
Ensure uniformity in managing various interactions by recording essential information in each call.
Interdepartmental Collaboration
Deliver a cohesive and coordinated response by sharing information, updates, and insights across departments.Â
Real-Time Call Highlights Access
Access important call history data to provide instant status updates on pending queries from members and providers.
With InsightPro, your customer service team can achieve efficient and effective resolutions for every customer query.
GET READY TO GROW
When Your Support Team is Happy, Members Are Happy Too!
Proactively scale your team for success by providing real-time feedback, identifying possible escalations, and uncovering all additional training needs.
Real-Time Feedback
Targeted feedback and guidance with quick access to high AHT calls and key information summaries.
High-Level Training
Add value and improve agent training sessions by leveraging call highlights as teaching aids.
Reports and Analytics
Identify patterns, trends, and training needs by analyzing call reports, KPIs, and customer interactions.
Deliver a more personal and quality experience to members and providers when leveraging InsightPro’s AI-powered analytics.