TEAM PRODUCTIVITY
Uncover Success-driving Patterns Using Intuitive Reporting
Team Productivity
Our pre-built productivity resources allow you to delve into specific criteria such as date ranges, users, and devices, allowing for the facilitation of rapid trend identification and actionable insights.
- Track daily productive vs. unproductive time breakdowns.
- Examine productivity trends over weeks, months, and years.
- Ensure consistent working hours alignment for dispersed teams.
- Utilize trend insights to optimize staffing and tasks for operational efficiency.
General Notes / ACW Notes-CSR
Keep CSRs on track by having them capture during-call notes and post-call tasks.
Call Reason-CSR
Have CSRs easily capture and document reasons for a call in order to stay organized and better manage inquiries.
Member Landing Page-CSR
Grant CSRs access to a centralized landing page filled with essential member information and call history details.
HIPAA Verification-CSR
Stay HIPAA compliant by upholding the privacy and data security of sensitive health information.
Target Management-Claims
A holistic, automated approach to ensure precise target alignment with business objectives in order to optimize productivity goals and accommodate varying resource capacities with collaborative alignment and transparency.