Reduce errors and increase accountability by restricting claim processing when errors exceed a predefined threshold.
Block User-CSR
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Contact Center (CSR)
User Management-CSR
Streamline timely administrative tasks by configuring user and group management settings within your team.
Training Need Analysis-CSR
Enhance your training process by pinpointing gaps, implementing dynamic ramp-up plans, and receiving evidence-based evaluations.
KPI Dashboards-CSR
Use a variety of analytic dashboards to give users real-time insights into key KPIs for continuous improvement.
Real-time Query Resolution / SME Support-CSR
Elevate real-time support with an AI-powered Virtual Assistant that uses subject matter expertise to provide human-like interactions and resolutions.
Real-time Warning and Notifications-CSR
Set up automatic warnings and notifications for your CSR team to make sure that important information is prioritized.
Idle Time and Break Tracking-CSR
Track idle times and break patterns within your customer service team to better manage workforce productivity.
View Call Highlights-CSR
Grant CSRs access to a concise summary of key information and insights from any previous call.
Search Transaction-CSR
Allow CSRs to expedite the retrieval of important call data through an intuitive and interactive search feature.
Efficient Workflow-CSR
Keep CSRs structured and organized with an interdepartmental workflow designed to promptly resolve queries.
Quick Reference/Actions/Views-CSR
Give CSRs real-time access to high-level information and streamed communications across departments.
General Notes / ACW Notes-CSR
Keep CSRs on track by having them capture during-call notes and post-call tasks.
Call Reason-CSR
Have CSRs easily capture and document reasons for a call in order to stay organized and better manage inquiries.
Member Landing Page-CSR
Grant CSRs access to a centralized landing page filled with essential member information and call history details.
HIPAA Verification-CSR
Stay HIPAA compliant by upholding the privacy and data security of sensitive health information.
Call Kick-off-CSR
Give CSRs an easy and effective way to initiate and document calls with members and providers.
Work Summary-CSR
Empower CSRs with a summary of their work performance and responsibilities to increase accountability and workflows.