Keep CSRs on track by having them capture during-call notes and post-call tasks.
Call Reason-CSR
Have CSRs easily capture and document reasons for a call in order to stay organized and better manage inquiries.
Member Landing Page-CSR
Grant CSRs access to a centralized landing page filled with essential member information and call history details.
HIPAA Verification-CSR
Stay HIPAA compliant by upholding the privacy and data security of sensitive health information.
Target Management-Claims
A holistic, automated approach to ensure precise target alignment with business objectives in order to optimize productivity goals and accommodate varying resource capacities with collaborative alignment and transparency.