by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature, KPI Dashboards
Through immediate KPIs, supervisors and managers can swiftly identify areas that require attention and immediately take action. These dashboards offer a level of visibility and control that is crucial for improving operational management and excellence. Overall, this...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature, Idle Time and Break Tracking
By providing real-time insights into idle time and break patterns, this feature helps facilitate informed decision-making about workforce management and resource usage. In return, this improves productivity and fosters a balanced work environment by ensuring that...
by daziumdesign@gmail.com | May 1, 2024 | Accuracy and Analytics, Claims Feature, Idle Time and Break Tracking
This tool allows users to effortlessly categorize tasks as productive or non-productive activities, monitoring time disruptions and resource utilization. Based on these findings, tailor-made suggestions for refining time management practices are provided in order to...
by daziumdesign@gmail.com | May 1, 2024 | Accuracy and Analytics, Claims Feature, KPI-based Dashboards
These actionable dashboards elevate operational excellence by delivering heightened visibility and control to enhance operations management, enabling proactive decision-making, optimizing performance, and adhering to SLA standards. Executive Dashboards – Drive...
by daziumdesign@gmail.com | Apr 30, 2024 | Accuracy and Analytics, QA Feature, Sampling
This automated sampling tool uses rules to focus on specific factors, refining operational efficiency and frameworks. Dashboards are provided to display a visual representation of sampling outcomes, showing efficient versus non-efficient sampling rules and techniques....
by daziumdesign@gmail.com | Apr 30, 2024 | Accuracy and Analytics, Criteria-based Audit, QA Feature
Instead of the traditional pass/fail approach where samples are marked as either compliant or non-compliant, Criteria-based Audit is customizable and assigns points based on the degree of compliance with each criterion. By conducting audits at this granular level,...
