by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, HIPAA Verification, Management Tools
This is a fundamental step in ensuring that health-related information is accessed and shared only with authorized individuals, so your organization can remain in compliance with HIPAA and prevent unnecessary errors. With our tool, the privacy and data security of...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, General Notes / ACW Notes, Management Tools
If specific tasks or actions need to be taken after the call, CSRs can mention these in the ACW notes during the call and use the ACW checklist to track post-call tasks that need completing. This easy-to-access feature ensures that important information is recorded...
by daziumdesign@gmail.com | May 2, 2024 | Call Kick-off, Contact Center Feature, Workload Organization
This feature captures contact information and facilitates the comprehensive documentation of calls, ensuring that all relevant details are recorded and easily accessible. CSRs also have the ability to search for a member based on their information, streamlining the...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Efficient Workflow, Workforce Strategy
Our tools builds a robust workflow system that manages various tasks from various departments. This seamless collaboration provokes proactive communication, bringing transparency to the status of pending work within each department. With these internal processes...
by daziumdesign@gmail.com | May 2, 2024 | Call Reason, Contact Center Feature, Management Tools
CSRs are prompted to select the appropriate call reason when they initiate or receive a call by selecting from a list of dynamic call reasons based on whether the caller is a member or provider. Call handling procedures and workflows can then be improved based on...
