by Shahbaz Shaikh | Oct 6, 2026 | Blog
When an examiner disputes an audit finding, the dispute usually takes place informally, such as in an email thread, a shared spreadsheet, or a conversation between the examiner and auditor. Whether the finding was right or wrong is often clear within days. Confirming...
by Shahbaz Shaikh | Sep 30, 2026 | Blog
A workforce management forecast built on the prior year’s call patterns can fill every shift correctly on paper and still produce a coverage gap.  An agent scheduled for a given shift calls in sick that morning rather than requesting time off in advance, something...
by Shahbaz Shaikh | Sep 17, 2026 | Blog
Claims productivity depends on more than how fast an individual examiner works.  It depends on whether the right claim reaches an examiner who is both qualified to handle it and has capacity available at that moment. That assignment decision is made before any work...
by Shahbaz Shaikh | Aug 25, 2026 | Events
CONFERENCE | OCTOBER 11-13, 2026 | JW MARRIOTT DESERT RIDGE IN PHOENIX, ARIZONA See InsightPro by MDI NetworX live at the SIIA National Conference 2026, taking place October 11–13 at the JW Marriott Desert Ridge in Phoenix, Arizona. Meet our team and...
by Shahbaz Shaikh | Aug 25, 2026 | Events
CONFERENCE | OCTOBER 04-06, 2026 | THE M RESORT SPA CASINO, LAS VEGAS, NEVADA Leaders Ignite 2026 will take place October 4–6, 2026, at The M Resort Spa Casino in Las Vegas, Nevada. The three-day event will bring together healthcare industry leaders and board members...
