Work Summary
Using performance tracking and message notifications, CSRs experience enhanced accountability, improved workflows and streamlined communications. This helps your team stay on track and informed at an individual level, benefiting your organization at a team...
Quick Reference / Actions / Views
This well-designed information system empowers CSRs to provide excellent service, resolve inquiries efficiently, and collaborate effectively with other departments when needed. Our information system also integrates seamlessly with your CRM or case management system...
Efficient Workflow
Our tools builds a robust workflow system that manages various tasks from various departments. This seamless collaboration provokes proactive communication, bringing transparency to the status of pending work within each department. With these internal processes...
Work Distribution
After records/documents are ingested via API or Service into the Queue(s), there are two basic ways of distributing them: Manual Distribution Based on ResourceUsers pick what they want to work on from any assigned work Queues. There are two variations, depending on...