by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, User Management, Workforce Strategy
This functionality enables the establishment of groups, assignment of users, and definition of access privileges in order to eliminate change requests and labor-intensive manual adjustments. The intuitive nature of our tool enhances administrative efficiency and...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Work Summary, Workforce Strategy
Using performance tracking and message notifications, CSRs experience enhanced accountability, improved workflows and streamlined communications. This helps your team stay on track and informed at an individual level, benefiting your organization at a team...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Quick Reference/Actions/Views, Workforce Strategy
This well-designed information system empowers CSRs to provide excellent service, resolve inquiries efficiently, and collaborate effectively with other departments when needed. Our information system also integrates seamlessly with your CRM or case management system...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Efficient Workflow, Workforce Strategy
Our tools builds a robust workflow system that manages various tasks from various departments. This seamless collaboration provokes proactive communication, bringing transparency to the status of pending work within each department. With these internal processes...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Work Distribution, Workforce Strategy
After records/documents are ingested via API or Service into the Queue(s), there are two basic ways of distributing them: Manual Distribution Based on ResourceUsers pick what they want to work on from any assigned work Queues. There are two variations, depending on...
by daziumdesign@gmail.com | May 1, 2024 | Claims Feature, Production Planning and Control, Workforce Strategy
It employs accurate forecasting, streamlined work distribution, workflow automation, and meticulous capacity planning to ensure seamless resource utilization and elevate delivery outcomes. By assessing processes through various KPI parameters and ranking them based on...
