InsightPro Demo

An integrated workforce platform powered by AI and machine learning. See all solutions.

Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions

Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

PLATFORM CAPABILITIES

Accuracy and Analytics
Management Tools
Workforce Strategy
Workload Organization
   
   
See all Capabilities
Proven it will
pay for itself in
the first year.
Contact Us

Our integrated solutions are designed to help you get more done. See all features.

Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Robust error feedback, rebuttal workflow, and error trend analysis.

Contact Center
Features

Improve First Call Resolution, call history and cross-department integration.

Idle Time and Break Tracking

by | May 2, 2024 | Accuracy and Analytics, Contact Center Feature, Idle Time and Break Tracking

By providing real-time insights into idle time and break patterns, this feature helps facilitate informed decision-making about workforce management and resource usage. In return, this improves productivity and fosters a balanced work environment by ensuring that employees have access appropriate breaks and are equipped with the tools they need to be successful long-term.