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An integrated workforce platform powered by AI and machine learning. See all solutions.

Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions

Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

PLATFORM CAPABILITIES

Accuracy and Analytics
Management Tools
Workforce Strategy
Workload Organization
   
   
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pay for itself in
the first year.
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Our integrated solutions are designed to help you get more done. See all features.

Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Robust error feedback, rebuttal workflow, and error trend analysis.

Contact Center
Features

Improve First Call Resolution, call history and cross-department integration.

KPI-based Dashboards

by | May 1, 2024 | Accuracy and Analytics, Claims Feature, KPI-based Dashboards

These actionable dashboards elevate operational excellence by delivering heightened visibility and control to enhance operations management, enabling proactive decision-making, optimizing performance, and adhering to SLA standards.

  • Executive Dashboards – Drive process efficiency, streamline operations, identify trends, and enhance overall performance through the insightful assessment of inventory, production, productivity, and accuracy reports.
  • Supervisor Dashboards – Pinpoint over or under-utilized individuals and teams in order to make adjustments for balancing workloads, addressing staffing concerns, and optimizing resources.
  • Personal Examiner Dashboards – Examine personal performance with insights pinpointing productivity and focus influencers that identify supportive and hindering aspects of practical work. Act upon suggestions for improvement in quality and accuracy of work.
  • Manager Insights (Team Productivity) Dashboards – Acquire insights into monthly productivity fluctuations among teams across diverse locations or processes, enabling optimized resource allocation and enhanced performance management.
  • InsightPro AI Assistant Efficiency Dashboards – Measuring the effectiveness of AI expertise in answering queries accurately and finalizing the queries sent to SMEs for resolution.
  • Process KPI Dashboards – Display health of processes and highlight outliers related to key KPIs – TAT, productivity, accuracy, volume, etc. This streamlines intricate decisions through prompt data analysis, effortlessly allowing users to oversee and improve process health with ease, strengthen forecasting and process management capabilities.
  • Productivity Dashboards – Get insights on the productivity trend for all your resources. This helps you manage the workload of teams, identifying the training and ramp-up plan needed for individuals and teams.