Training Need Analysis
Advanced outlier detection is used to pinpoint training gaps and identify candidates requiring additional training. Because it is powered by machine learning, our tool also provides dynamic ramp-up plans that can be adapted on a weekly/monthly basis for continuous...
Real-time Query Resolution / SME Support
This tool provides human-like interactions, creating a more engaging and personalized user experience. It also seamlessly integrates tribal knowledge and subject matter expertise so that queries are addressed with the highest accuracy and precision possible. Using our...
Member Landing Page
This landing page includes member demographic information, eligibility/claims/billing information and call history information. With everything in one place, CSRs are equipped to promptly and effectively answer member queries, ensuring a positive experience for...
HIPAA Verification
This is a fundamental step in ensuring that health-related information is accessed and shared only with authorized individuals, so your organization can remain in compliance with HIPAA and prevent unnecessary errors. With our tool, the privacy and data security of...