by daziumdesign@gmail.com | Apr 30, 2024 | Management Tools, QA Feature, Query Resolution / SME Support
Using a multi-level query resolution, immediate assistance is provided in order to handle inquiries quickly and reduce the workload of human experts. If these first-level inquiries cannot be resolved, they are swiftly handed off to the Subject Matter Experts. This...
by daziumdesign@gmail.com | Apr 30, 2024 | Management Tools, QA Feature, Training Need Analysis
By adopting this data-driven strategy, training programs are precisely aligned with existing skill gaps, resulting in a heightened competitive advantage and a more strategic enhancement of individual and team...
by daziumdesign@gmail.com | Apr 30, 2024 | Accuracy and Analytics, KPI-Based Dashboards, QA Feature
Executive DashboardsDrive process efficiency, streamline operations, identify trends, and enhance overall performance through the insightful assessment of inventory, production, productivity, and accuracy reports. Supervisor DashboardsPinpoint over or under-utilized...
by daziumdesign@gmail.com | Apr 30, 2024 | Accuracy and Analytics, Error Trend Analysis, QA Feature
Users are then strategically equipped to update guidelines, provide additional training, and/or implement new tools and technologies to mitigate these detected errors. By proactively addressing errors, users are ensured that service level agreements are consistently...
by daziumdesign@gmail.com | Apr 30, 2024 | QA Feature, Work Distribution, Workforce Strategy
The rules engine can be customized to allocate quality samples to auditors, considering factors like experience, line of business, dollar amounts, and other relevant parameters. Our rules engine can also be continuously refined and updated to reflect changing quality...
by daziumdesign@gmail.com | Apr 30, 2024 | Capacity Planning, QA Feature, Workforce Strategy
By analyzing vast amounts of historical data and current workload patterns, our tool makes recommendations for the appropriate audit percentages and rules. It then effectively aligns resource capacity with audit requirements for optimization. This not only drives...
