by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Quick Reference/Actions/Views, Workforce Strategy
This well-designed information system empowers CSRs to provide excellent service, resolve inquiries efficiently, and collaborate effectively with other departments when needed. Our information system also integrates seamlessly with your CRM or case management system...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, Management Tools, Member Landing Page
This landing page includes member demographic information, eligibility/claims/billing information and call history information. With everything in one place, CSRs are equipped to promptly and effectively answer member queries, ensuring a positive experience for...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature, KPI Dashboards
Through immediate KPIs, supervisors and managers can swiftly identify areas that require attention and immediately take action. These dashboards offer a level of visibility and control that is crucial for improving operational management and excellence. Overall, this...
by daziumdesign@gmail.com | May 2, 2024 | Accuracy and Analytics, Contact Center Feature, Idle Time and Break Tracking
By providing real-time insights into idle time and break patterns, this feature helps facilitate informed decision-making about workforce management and resource usage. In return, this improves productivity and fosters a balanced work environment by ensuring that...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, HIPAA Verification, Management Tools
This is a fundamental step in ensuring that health-related information is accessed and shared only with authorized individuals, so your organization can remain in compliance with HIPAA and prevent unnecessary errors. With our tool, the privacy and data security of...
by daziumdesign@gmail.com | May 2, 2024 | Contact Center Feature, General Notes / ACW Notes, Management Tools
If specific tasks or actions need to be taken after the call, CSRs can mention these in the ACW notes during the call and use the ACW checklist to track post-call tasks that need completing. This easy-to-access feature ensures that important information is recorded...
