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An integrated workforce platform powered by AI and machine learning. See all solutions.

Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions

Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

PLATFORM CAPABILITIES

Accuracy and Analytics
Management Tools
Workforce Strategy
Workload Organization
   
   
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Proven it will
pay for itself in
the first year.
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Our integrated solutions are designed to help you get more done. See all features.

Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Robust error feedback, rebuttal workflow, and error trend analysis.

Contact Center
Features

Improve First Call Resolution, call history and cross-department integration.

Real-time Query Resolution / SME Support

by | May 2, 2024 | Contact Center Feature, Management Tools, Real-time Query Resolution / SME Support

This tool provides human-like interactions, creating a more engaging and personalized user experience. It also seamlessly integrates tribal knowledge and subject matter expertise so that queries are addressed with the highest accuracy and precision possible. Using our advanced technology, customers receive timely assistance that improves their overall experience.