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An integrated workforce analytics platform powered by AI and machine learning.
Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions
Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

Proven it will
pay for itself in
the first year.
Our integrated workspaces are designed to help you get more done, faster.
Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Improve First Call Resolution, call history and cross-department integration.

Contact Center
Features

Robust error feedback, rebuttal workflow, and error trend analysis.

BOOSTING CLAIMS ACCURACY

The Game-Changing Role of InsightPro Technology

Enhancing accuracy while managing auditor capacity is one hurdle that even the most experienced payer organizations continue to face year after year. We understand your struggle. Our platform offers a range of solutions tailored to address these specific challenges. From advanced sampling and capacity planning to real-time error feedback and query resolution, we provide the tools you need to enhance your claims management, boost accuracy, and optimize your auditor capacity.

Let us show you how we can make a game-changing difference for you:

Sampling for Precision and Efficiency

If you’re looking to boost claims accuracy and the capacity of your auditors, the first things you need to be asking as a payer organization is how many audits need to be done and what is the priority levels of each audit. One of the simplest ways to do this is through sampling. This is because sampling plays a pivotal role in claims auditing, acting as the compass that guides auditors towards the most critical and relevant cases.

With InsightPro’s dynamic Sampling tool, you can obtain sampling data that is more accurate and compliant by using rules to focus on specific factors. This helps to refine your operational efficiency and frameworks. You can also see a visual representation of your sampling outcomes to compare effective vs. non-effective rules and techniques. This minimizes unnecessary sampling and enhances the utilization of auditor capacity. Starting with Sampling increases the precision and efficiency of your claims and also sets auditors up for success as they move forward in the auditing process.

AI/ML-Powered Capacity Planning

Once initial questions are answered using Sampling, capacity planning can be used to turn these insights into actions. Capacity planning is a complex task that requires a deep understanding of auditor capabilities, workload distribution, and resource availability. When done correctly, it enables payers to optimize resource allocation, reduce bottlenecks, and ensure accurate claims processing.

InsightPro’s AI/ML-based Capacity Planning tool provides insights into auditor capacity and workload management in real-time. Our platform analyzes this data from various sources to determine if there is sufficient capacity to manage your audits effectively and efficiently. It also supports intelligent work distribution, ensuring that auditors are assigned tasks that align with their expertise and workload capacity. If you want to empower your users in their pursuit of continuous quality and capacity planning excellence, then Capacity Planning is the tool for you.

Streamline Accuracy with Training Needs Analysis, Error Trend Analysis, and Query Resolution

After the sampling and planning phases are implemented, upholding accuracy still requires continuous effort and analysis. It’s not just about identifying errors but also preventing them from occurring in the first place. This is where our multi-faceted approach to enhancing accuracy by focusing on training needs, errors trends and query resolutions comes into play.

Training Needs Analysis is our tool that identifies areas where additional training is required to address skill gaps and improve auditor performance. We often pair this with our Error Trend Analysis tool to identify patterns and trends in error occurrences. Together, these tools enable payers to pinpoint areas that require attention and intervention. Once addressed, our Query Resolution tool can be used to facilitate seamless communication between auditors and subject matter experts (SMEs). This allows for auditors to raise queries and receive immediate feedback/guidance to accelerate the resolution process.

By using these advanced tools to address potential issues before they escalate into larger problems, InsightPro empowers payers to proactively streamline accuracy across their operations.

In Conclusion

Gone are the days that payers struggle with manual processes, resource constraints, and inconsistent auditing practices. With InsightPro, we’ve changed the payer game by enhancing claims accuracy, optimizing auditor capacity, and streamlining claims management processes. Our advanced tools not only improve operational efficiency but also ensure transparency, compliance, and accountability throughout the claims lifecycle. InsightPro is a complete and integrated claims management platform that empowers payers to navigate the complexities of claims management with precision and confidence.

InsightPro’s comprehensive platform includes advanced tools like Sampling and Error Trend Analysis to improve claims management, enhance accuracy, and optimize auditor capacity.

Are you needing an improved auditing process?

  • Transparency and Accountability
  • Process Optimization
  • Compliance and Audit Trail
  • Performance Evaluation
  • Decision-Making

Do you need assurance that audits are customized to your needs?

  • Sampling
  • AI/ML Workload Capacity
  • Workload Distribution
  • Resource Availability
  • Training Needs Analysis
  • Error Trend Analysis
  • Query Resolution

Our advanced tools not only improve operational efficiency but also ensure transparency, compliance, and accountability throughout the claims lifecycle. InsightPro is a complete and integrated claims management platform that empowers payers to navigate the complexities of claims management with precision and confidence.