Set up automatic warnings and notifications for your CSR team to make sure that important information is prioritized.
View Call Highlights-CSR
Grant CSRs access to a concise summary of key information and insights from any previous call.
Audit the Auditor-QA
Multiple levels of audits at crucial stages to ensure rigorous quality assessment, continuous improvement, and heightened accuracy.
Criteria-based Audit-QA
Evaluation using a thorough point-based system and predetermined sampling to ensure transparency and minimize errors at a granular level.
Sampling-QA
Automation of both random and stratified sampling to enhance the precision and reliability of quality checks to assure accuracy and compliance.
Block User-Claims
Restricts claim processing when errors exceed a predefined threshold to enforce quality standards at both user and threshold levels.