Keep CSRs structured and organized with an interdepartmental workflow designed to promptly resolve queries.
Efficient Workflow-CSR
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Workforce Capacity Planning
Capacity Planning-QA
Empower the optimization of resource allocation, eradicate bottlenecks, and make well-timed decisions, all in pursuit of ensuring continuous quality and efficient capacity planning.
Work Distribution-QA
Integrates AI/ML capabilities with intelligent rules to allocate samples to auditors including: experience, line of business, dollar amounts, and other relevant parameters.
Activity Tracker-Claims
A centralized hub showing the status of all resources in one consolidated view for more efficient and informed decision-making that solves the problem of having to gather data from multiple sources.
Audit Trail-Claims
A visualization of proper execution for actions, timing, locations, and transactions, to ensure alignment and detection of deviations for regulatory compliance and transparency.
Work Distribution-Claims
Optimize resource utilization using an automated allocation to assigns tasks using predefined rules as well as a manual selectionto choose tasks from assigned queues.