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An integrated workforce analytics platform powered by AI and machine learning.
Claims Management Solutions
Reduce denials, improve first-pass rates and cut admin burden.
Quality Assurance Solutions
Integrate sampling, capacity planning, comprehensive auditing, and rebuttals.

Contact Center
Solutions

Improve First Call Resolution with AI-enhanced integration.

How It Works

Integration

Privacy & Security

Proven it will
pay for itself in
the first year.
Our integrated workspaces are designed to help you get more done, faster.
Claims Management Features
Enhance productivity, AI-powered distribution, and production planning.
Quality Assurance Features
Improve First Call Resolution, call history and cross-department integration.

Contact Center
Features

Robust error feedback, rebuttal workflow, and error trend analysis.
KPI Based Dashboards

Drive Operational Excellence with KPI-Based Dashboards:

Leverage the power of integrated dashboards & analytics to gain real-time insights into the health of your processes. Through immediate indicators, identify and address areas requiring attention swiftly. This heightened visibility and control enhance operations management, enabling proactive decision-making and optimizing performance. Embrace this comprehensive feature for an impressive return on investment (ROI) within the first year of implementation. Actionable dashboards elevate operational excellence and enhance performance by bolstering efficiency and effectiveness.

Executive Dashboard

Achieve streamlined operations through insightful assessment of inventory, production, productivity, and accuracy reports. Drive process efficiency, identify trends, and enhance overall performance. Empower healthcare leaders with comprehensive insights for informed decision-making while optimizing departmental performance with targeted metrics and aligned KPIs to ensure resource-efficient improvements.

Claims Supervisor Dashboard:

The dashboards pinpoint over- or under-utilized individuals and teams, enabling adjustments for balanced workloads to address staffing concerns and optimize resources. Moreover, these dashboards foster healthy work habits, boosting workforce engagement, enhancing retention rates, and cultivating a resilient and dedicated workforce.

Personal Examiner Dashboard:

Performance Analysis: Delve into real-time insights for pinpointing productivity and focus influencers, unveiling supportive and hindering aspects of practical work. Act upon suggestions from Error Analysis and Error Categories to elevate overall quality, securing heightened accuracy and enhanced SLA performance. Help examiners with comprehensive insights for self-improvement and performance tracking.

Manager Insights

Team Productivity Variation: Acquire insights into monthly productivity fluctuations among teams across diverse locations or processes, enabling optimized resource allocation and enhanced performance management.

InsightPro Assistant Usage and Adoption

By assessing queries from the InsightPRO Assistant across varied processes, we gain insights into the effectiveness of establishing a knowledge repository. Additionally, monitoring the monthly increase in queries resolved by the InsightPRO Assistant compared to Subject Matter Experts (SMEs) reveals the growing efficiency of the AI BOT, offering valuable insights into its enhanced performance over time.

Simplify decision-making with real-time data analyses.

The platform’s real-time analytics, reporting, and dashboard features empower users with relevant information that helps them make informed decisions. It allows for collating, consolidating, and analyzing data that eases decision-making.

Monitor and improve process health.

Operations managers could work hard to keep pace with inventory tracking, aging, production, maintaining accuracy, and so on without compromising SLAs.

Real-time analytics provide an easily accessible means for users to gain comprehensive insights into the health of their processes. With just a click, they can access in-depth information about their operational status, enabling proactive decision-making to maintain efficiency and SLA adherence.

Process KPI Dashboards

Enhanced process understanding, coupled with an understanding of key performance indicators (KPIs), enables more precise predictions of future requirements through the analysis of historical data. This information empowers managers to manage processes, proactively handling fluctuations and dynamic scenarios. By leveraging historical insights, managers can establish quantifiable objectives and tangible deliverables, contributing to elevated levels of success and performance.

Productivity Dashboards

Streamline intricate decisions through prompt data analysis.

Capitalize on the platform’s real-time analytics, reporting, and dashboard features, providing users with relevant insights to determine the necessary average productivity compared to the current productivity. This process simplifies data compilation, consolidation, and analysis, easing the target allocation decision-making.

Effortlessly oversee and improve process health with ease.

Real-time analytics offer users an in-depth exploration of process well-being with a simple click. Operations managers can smoothly track inventory to achieve average productivity, the required average productivity to meet production goals, and adherence to SLAs. This provides a comprehensive and accessible view for effective monitoring and enhancement of operational efficiency.

Strengthen forecasting and process management capabilities.

Heightened process understanding, transparency of average productivity, and KPI insights enable more accurate predictions using historical data. This empowers more adept process management amidst fluctuations, fostering measurable objectives and achievements for elevated success.

Improve productivity to complete more work faster.

Unlock an additional 10-15% capacity by leveraging actionable insights to enhance performance and boost productivity at both individual and process levels. This newfound capacity can be channeled towards reducing backlogs, enhancing service level agreements, or investing in upskilling and cross-training the workforce. This approach optimizes resource allocation, improving operational outcomes and better resource utilization.

Training Need Analysis

Leveraging advanced outlier detection, InsightPRO pinpoints candidates requiring additional training by analyzing quality and productivity data. This data-driven approach triggers targeted improvement alerts for supervisors. Powered by machine learning, dynamic ramp-up plans adapt weekly/monthly, enhancing training effectiveness through continuous benchmark updates. In-depth analytics assess trainee performance pre and post-training, providing valuable insights for data-driven evaluation of training program efficacy.

Optimize Training Initiatives with InsightPro:

Leverage advanced features for training need analysis. Pinpoint candidates requiring supplementary training through robust outlier detection, adapt training plans dynamically with machine learning and gain comprehensive insights into trainee performance for evidence-based decision-making and improved training outcomes.

Outlier Detection for Training Focus:

InsightPro introduces a robust outlier detection mechanism that precisely pinpoints candidates needing supplementary training. The system promptly notifies supervisors of individuals requiring targeted improvement by analyzing performance, quality, and productivity data. This focused approach ensures that resources are channeled where they are most needed.

Machine Learning-Powered Adaptability:

Dynamic ramp-up plans, driven by machine learning algorithms, adapt fluidly weekly or monthly. This dynamic adjustment optimizes the effectiveness of training interventions by leveraging ongoing benchmark updates. It guarantees that training strategies remain current and responsive to evolving needs.

Quantitative Training Evaluation:

Gain comprehensive insights into trainee performance through in-depth analytics. InsightPRO furnishes data-driven evaluations by comparing trainee performance before and after training. This quantitative assessment empowers evidence-based decision-making, enhancing the overall efficacy of your training programs.