Query Resolution / SME Support

InsightPro empowers auditors with the cutting-edge capabilities of AI-driven Query Resolution and Subject Matter Expert (SME) to guarantee superior quality in resolving concerns and upholding seamless quality standards.

Using a multi-level query resolution, immediate assistance is provided in order to handle inquiries quickly and reduce the workload of human experts. If these first-level inquiries cannot be resolved, they are swiftly handed off to the Subject Matter Experts. This system uses ongoing refinement through machine learning algorithms, resulting in the continual enhancement of the system’s ability to provide accurate query resolutions.