Idle Time and Break Tracking

InsightPro implements an enhanced workforce productivity management tool for supervisors and managers in a call center or customer service environment.

By providing real-time insights into idle time and break patterns, this feature helps facilitate informed decision-making about workforce management and resource usage. In return, this improves productivity and fosters a balanced work environment by ensuring that employees have access appropriate breaks and are equipped with the tools they need to be successful long-term.