Search Transaction

InsightPro utilizes a call repository search feature to expedite the retrieval of important call data for CSRs.

Users are able add metadata or annotations to search records, helping users find relevant calls more efficiently. Filters can then be configured to search by different options such as date, call reason, etc. This efficient access to critical information not only aids in addressing immediate member/provider inquiries but also serves as a valuable resource for training and maintaining quality assurance efforts.